What payment methods do you accept?

At OctoSniff, we strive to provide our customers with convenient and secure payment options. Currently, we accept payments exclusively through Stripe. Stripe is a trusted and widely-used payment processing platform that ensures the security of your transactions.

With Stripe, you can conveniently pay for your OctoSniff purchase using various payment methods, including major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, Stripe supports payment methods like Apple Pay and Google Pay, providing you with flexibility and convenience when making your purchase.

Rest assured that your payment information is encrypted and protected throughout the transaction process, ensuring a secure and seamless experience. If you have any questions or concerns regarding payment methods or transactions, please don't hesitate to contact our customer support team for assistance.

What is your refund policy?

Unused and unactivated keys are eligible for a refund. Please note that once the key is activated, refunds cannot be processed.

Is there a difference between purchasing the Normal Edition and the Ultimate Edition?

No, both editions offer identical packet sniffing capabilities. The Ultimate Edition includes a bonus of x1,500 OctoPoints, allowing for discounted addon purchases compared to buying points separately.

How do I redeem my license(s)?

Upon payment confirmation, simply navigate to "My Account" and click on "License Keys." Simply copy your License Key and paste it into https://beta.octosniff.net/settings either in the Software or Points tab (depending on which License Key you purchased).

Will I need to purchase a new license for future versions of OctoSniff?

No, the software is lifetime, and all updates are free through our software. Addons are available on a month/3-month basis and are not subscription-based. If you wish to access them, you can manually purchase them with OctoPoints.

What devices and platforms is OctoSniff compatible with?

OctoSniff is compatible with Windows 8 and above. Please note that the beta edition is only functional on Windows 10/11.

Do you offer customer support or technical assistance for OctoSniff?

JustGaming serves as the payment gateway. For OctoSniff-related inquiries, we direct users to their dedicated Discord community and live chat support.

Are there any known compatibility issues with certain games or networks?

OctoSniff provides detailed helpdesk articles explaining the distinction between P2P and server-sided games, helping users understand how this affects their ability to sniff specific traffic. You can read more about this by clicking here.